FANFUELED FAQ

FANFUELED OVERVIEW:

What is FanFueled?

FanFueled is a revolutionary ticketing and social platform that turns fans into promoters.

Why should I use FanFueled?

We provide event organizers with a comprehensive set of tools to sell tickets, accelerate sales, manage guest lists, streamline check-in, reward fans, and more.

How do you reward fans?

FanFueled allocates half of its service fees to pay fans to spread the word of the events that they’re attending. When you buy a ticket on FanFueled, you can immediately share the event to Facebook or Twitter. If a friend purchases a ticket from your social link, we pay you commission. To learn more about our Sharing Functionality, scroll down to the ‘Sharing’ section in the FAQ.

SIGNING UP FOR AN ACCOUNT:

How do I create an account on FanFueled?

Easy! Just go to https://www.fanfueled.com/User/Login and log in with Facebook or type in your name, email address, and password. That’s it! You’re now ready to start earning rewards.

SELLING TICKETS:

How do I set-up an event?

To create an event, sign up for an account here: https://www.fanfueled.com/User/Login. After you have created an account, you can set-up an event here: http://www.fanfueled.com/EventWizard . For a step-by-step tutorial on how to post an event, go to: http://www.tildee.com/1JoXUc.

Is there any fee to me, the Event Organizer, for selling tickets online through FanFueled?

Absolutely not! FanFueled is 100% free for the Event Organizer. We add a small service fee to every ticket purchased, which is paid by the ticket buyer.

What if I want my ticket buyers to pay a flat fee?

That’s no problem at all. During the set-up process, you will have the option to bake-in your fees. This will result in a flat fee for the ticket buyer and we will take the service fees out of the final payout.

How do I get a custom venue or landing page?

If you are hosting multiple events at one location, we will build you a custom landing page at no cost to you. (Here’s an example: www.fanfueled.com/venues/comedybarchicago). To get a custom landing page, please send answers@fanfueled.com a description of your venue, an image and a link to your events on FanFueled.

What do you collect for service fees?

We’re proud to have some of the lowest service fees in the business. Here is a breakdown of our fees:

For tickets $1 -$10.00, service fees are $1.49
For tickets $10.01-$24.99, service fees are $1.99
For tickets $25-$49.99, service fees are $2.49
For tickets $50-$99.99, service fees are $2.99
For tickets $100 - $199.99, service fees are $3.99
Service fees increase $1 every hundred dollars after that with a cap at $9.99.

Am I paying for your Social Sharing feature?

Nope. We allocate 50% of our service fees to reward your ticket buyers for spreading the word of your events. When a fan successfully refers a friend to your event, we pay them commission. This way, we help ignite word-of-mouth marketing, cutting down on promotional costs for your events.

What ticket options do you provide/ How do we check in guests?

You can choose one of three options: Print-at-Home, Will Call, or Hard Tickets. We send every ticket buyer an email with a print-at-home ticket. Each print-at-home ticket will correspond directly with the real-time guest list we provide for you that can be accessed by logging into your account. (This is how you can conduct Will Call). Our print-at-home tickets also have a barcode that can be scanned. For hard tickets, we will mail the user a ticket and shipping costs are tacked onto the final price.

How do I scan tickets?

FanFueled has built a revolutionary scanning app. that transforms your smart phone into a scanner. Wave your phone over the QR code on the print-at-home ticket and it will register whether it’s a legitimate ticket or not. (This way, we ensure that there will be no duplicates). If you’d like to use the FanFueled Scanning App for your next event, please email answers@fanfueled.com or call 312.321.0111 to speak to a FanFueled representative and we will get you set up.

SETTING UP AN EVENT:

I see there are three options for collecting my funds for tickets sold – Check, PayPal, and ACH.

We offer our Event Organizers the option to be paid through our credit card processor (full service option) or through their own PayPal account (self service option). The main difference between these options is time of payment. If you choose to be paid through PayPal, you will receive your funds 24-48 hours after each ticket has been sold. If you choose to be paid by check or ACH, we will send a check or process the direct deposit after your event. Note that by choosing PayPal, you are responsible for any refunds and PayPal fees do apply. If you choose to be paid by check or ACH, you will be responsible for notifying FanFueled of any refunds. Please call 312.321.0111 or email answers@fanfueled.com.

Are there contracts or sign-up fees involved with selling tickets through FanFueled?

No. You won’t be asked to sign a contract or ever have to pay a sign-up fee. We take pride in our Do-It-Yourself approach to online event management and it’s never been easier with FanFueled.

How long does it take to start selling tickets?

You can have your event page up and selling tickets in less than 5 minutes! For a step-by-step tutorial on how to post an event, go to: http://www.tildee.com/1JoXUc. To start, just login to your FanFueled account and click “Create an Event” at www.fanfueled.com. If you have questions at anytime about setting your event up, please call us at 312.321.0111 or email answers@fanfueled.com.

We’re putting on a small event. Can we still use FanFueled?

Yes! We’ve handled events with guest lists over 2,500 attendees, down to just a few! We built a simple, yet comprehensive online ticketing solution with every kind of Event Organizer in mind.

My event is free to attend. Can we use FanFueled just to manage our guest list?

Absolutely. Set your ticket price at $0.00 and your event attendees won’t be charged a thing. You also still have access to all of the features a paid event would receive.

BADGE PROGRAM:

What is a FanFueled Badge Program?

We transform live events into social games by building custom Badge Programs for venues, events, and festivals. Fans sign up and complete a series of social actions to earn points. (Ex. Follow our headliner on Twitter – 30 points). The points can redeemed for fantastic prizes, such as merchandise, tickets, band meet-and-greets, backstage passes, and more.

I loved what you did for Camp Bisco and North Coast. How can I set up a Badge Program for my event?

To get a Badge Program set up for your venue, event, or festival, please email answers@fanfueled.com with ‘Badge Program Inquiry’ in the title. We will set up a call with you to go over logistics and work out a timeline.

PURCHASING TICKETS:

Do I have to be a FanFueled user to purchase tickets?

Yes. You can create an account here: https://www.fanfueled.com/User/Login. In order to reward you for sharing and send you your ticket, we need to capture your name and email address. Signing up only takes a couple seconds.

What credit cards do you accept?

Currently, we accept Visa, Mastercard, and American Express. You can also pay through PayPal.

I’m not able to go to the event anymore. Can I receive a refund?

Per our ticketing agreement with Event Organizers, they have the right to choose to accept refunds or not. If they have approved refunds, you have within 96 hours of the event to request a refund. It can take up to 24-48 hours for the refund to be credited to your account.

I’ve been charged two times on my credit card because it kept getting declined until it went through.

This happens because your bank hasn’t received confirmation from our credit card processor about the declined transactions. Please allow up to 72 hours for the charges to drop before calling your bank.

SHARING FUNCTIONALITY:

Why should I share on FanFueled?

We allocate half of our fees to pay fans to spread the word of the events that they’re attending. Following a purchase on FanFueled, be sure to share the event to Facebook or Twitter. If a friend buys a ticket from your social link, we pay you commission. When fans spread the word, we share the wealth.

Where can I find how many rewards I’ve earned?

Simply log into your account, go to ‘My FanFueled > My Rewards’ and you’ll see an amount under your name. This is a real-time total of your rewards.

How do you know to give me the correct rewards from people I referred?

When you bought a ticket through FanFueled, you were given a unique URL. This URL is associated with your account. If you shared the URL link across your social networks, anyone who clicks through the link is tracked in our system to your account and the rewards are distributed appropriately.

How can I earn more rewards?

Great question! You can do a lot with your link. Have a blog? Upload a picture of the band you’re going to see and have the picture link to the event page (with your unique URL, of course). How many email contacts do you have? That’s also a great way to see a spike in your rewards account. Don’t forget about Facebook and Twitter. We make this extremely easy – just click on the Facebook and Twitter buttons on the confirmation page after you’ve bought a ticket to automatically share your unique URL across your social networks!

How can I receive funds for rewards earned?

Once you’ve reached $10.00 in rewards earned, you can cash out through either PayPal or a check. If you choose to be paid by check, please send your name and address to answers@fanfueled.com.

QUESTIONS:

I still have questions and I didn’t see the answer in the FAQ?

No problem at all. Please email us at answers@fanfueled.com or call us at 312.321.0111 and a FanFueled representative will help you out immediately.